Cancellation Policy

We understand plans can change. Here's everything you need to know about cancellations and refunds on Hikr.

How Cancellations Work

Each listing on Hikr has its own cancellation policy set by the partner. Before booking, you can view the specific policy on the listing page. Here are the common cancellation tiers:

Flexible

Full refund up to 24 hours before
50% refund within 24 hours
Best for uncertain schedules

Moderate

Full refund up to 7 days before
50% refund 3-7 days before
No refund within 3 days

Strict

Full refund up to 14 days before
50% refund 7-14 days before
No refund within 7 days

Special Circumstances

Weather Cancellations

If a partner cancels due to unsafe weather conditions, you'll receive a full refund or the option to reschedule at no extra cost. Safety decisions are made by the partner and are final.

Partner Cancellations

If a partner cancels for any reason, you'll receive a full refund automatically. We may also help you find alternative activities if available.

Medical Emergencies

In case of documented medical emergencies, contact our support team. We work with partners to find compassionate solutions, which may include full or partial refunds regardless of policy.

How to Cancel

To cancel a booking:

Go to My Bookings in your account
Select the booking you want to cancel
Click "Cancel Booking" and confirm
Your refund will typically be processed within 5–7 business days, depending on your payment method and bank

Hikr Service Fee

Hikr does not charge travelers any service fee. The price you see is the price you pay. Partners pay a commission to Hikr for using the platform, but this is not passed on to you.